Agent
Jobs
Applied
Tracker
Profile
    1. Jobs for you
    2. Job

    Job · 13732259

    Alorica logo

    Operations Customer Experience - Team Manager

    Alorica · Bengaluru · onsite · Posted 57d ago

    Undisclosed8–11 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    • Manage and oversee the customer experience team to ensure high-quality service delivery.
    • Develop and implement strategies to enhance customer satisfaction and loyalty.
    • Collaborate with cross-functional teams to resolve customer complaints and issues.
    • Analyze customer feedback and suggest improvements to processes and procedures.
    • Lead and motivate a team of customer experience professionals to achieve goals.
    • Monitor and report on key performance indicators related to customer experience.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Customer Experiencecustomer satisfactioncrmservice deliverycustomer feedbackCustomer ComplaintsoperationsOperations Management

    About Alorica

    Alorica logo

    Alorica

    BPO

    1.3k+

    employees

    1999

    27 years old

    Irvine, California

    United States Of America

    ₹4.7L PA avg

    Avg at Alorica

    About

    Alorica is one of the largest, certified minority-owned BPO is the digital customer experience partner of choice for innovative companies all over the world.

    Industries

    BPO

    Employee ratings

    0 reviews

    3.1/ 5

    Employees rate it well for

    Overall Company31Compensation & Benefits30

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Operations Customer Experience - Team Manager · waiting for your command