Operations Customer Experience - Team Manager
Alorica · Bengaluru · onsite · Posted 57d ago
Undisclosed8–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage and oversee the customer experience team to ensure high-quality service delivery.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Lead and motivate a team of customer experience professionals to achieve goals.
- Monitor and report on key performance indicators related to customer experience.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Experiencecustomer satisfactioncrmservice deliverycustomer feedbackCustomer ComplaintsoperationsOperations Management
About Alorica

Alorica
BPO
1.3k+
employees
1999
27 years old
Irvine, California
United States Of America
₹4.7L PA avg
Avg at Alorica
About
Alorica is one of the largest, certified minority-owned BPO is the digital customer experience partner of choice for innovative companies all over the world.
Industries
BPO
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