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    Job · 20020544

    Alorica logo

    Operations.Customer Experience Customer Experience.Team Manager

    Alorica · Bengaluru · onsite · Posted 20d ago

    Undisclosed8–11 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    • Manage and oversee the daily operations of the customer experience team to ensure seamless service delivery.

    • Develop and implement strategies to enhance customer satisfaction and loyalty.

    • Collaborate with cross-functional teams to resolve customer complaints and issues promptly.

    • Analyze customer feedback and suggest improvements to processes and procedures.

    • Lead and motivate a team of customer experience professionals to achieve high performance standards.

    • Ensure compliance with company policies and procedures.




    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Customer Experiencecustomer satisfactiondaily operationsanalytical thinkingservice deliverycustomer feedbackCustomer ComplaintsoperationsOperations ManagementcomplianceCommunication And Interpersonal Skills

    About Alorica

    Alorica logo

    Alorica

    BPO

    1.3k+

    employees

    1999

    27 years old

    Irvine, California

    United States Of America

    ₹4.7L PA avg

    Avg at Alorica

    About

    Alorica is one of the largest, certified minority-owned BPO is the digital customer experience partner of choice for innovative companies all over the world.

    Industries

    BPO

    Employee ratings

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    3.1/ 5

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