Operations.Customer Experience Customer Experience.Team Manager
Alorica · Bengaluru · onsite · Posted 20d ago
Undisclosed8–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage and oversee the daily operations of the customer experience team to ensure seamless service delivery.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to resolve customer complaints and issues promptly.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Lead and motivate a team of customer experience professionals to achieve high performance standards.
- Ensure compliance with company policies and procedures.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Experiencecustomer satisfactiondaily operationsanalytical thinkingservice deliverycustomer feedbackCustomer ComplaintsoperationsOperations ManagementcomplianceCommunication And Interpersonal Skills
About Alorica

Alorica
BPO
1.3k+
employees
1999
27 years old
Irvine, California
United States Of America
₹4.7L PA avg
Avg at Alorica
About
Alorica is one of the largest, certified minority-owned BPO is the digital customer experience partner of choice for innovative companies all over the world.
Industries
BPO
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