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    Job · 14893989

    Alorica logo

    Operations.Customer Experience.Customer Experience.Sr Team Manager

    Alorica · Bengaluru · onsite · Posted 51d ago

    Undisclosed3–8 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    • Manage and lead a team of professionals to achieve high levels of customer satisfaction.

    • Develop and implement strategies to enhance customer experience and loyalty.

    • Collaborate with cross-functional teams to resolve customer complaints and issues.

    • Analyze customer feedback and provide insights to improve business processes.

    • Train and coach team members to enhance their skills and performance.

    • Monitor and report on key performance indicators to measure customer experience metrics.




    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Customer ServiceCustomer Experiencecustomer satisfactioncustomer feedbackCustomer Complaintsoperations

    About Alorica

    Alorica logo

    Alorica

    BPO

    1.3k+

    employees

    1999

    27 years old

    Irvine, California

    United States Of America

    ₹4.7L PA avg

    Avg at Alorica

    About

    Alorica is one of the largest, certified minority-owned BPO is the digital customer experience partner of choice for innovative companies all over the world.

    Industries

    BPO

    Employee ratings

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    3.1/ 5

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