Operations Coordinator

About the Role

We are seeking a highly organised, responsible and proactive Restaurant Operations Coordinator to oversee daily operational activities, coordinate with restaurant managers and staff, monitor task completion and provide structured management reports.

This is primarily an operations coordination, monitoring and reporting role rather than a traditional restaurant receptionist position.

The successful candidate will act as the communication link between business ownership, restaurant management and operational staff, ensuring instructions are followed, responsibilities are clearly assigned and operational commitments are completed on time.

Key Responsibilities

Daily Operations Coordination

• Communicate daily with restaurant managers and relevant staff.
• Monitor operational priorities and ensure assigned tasks are completed.
• Follow up on outstanding actions, deadlines and management instructions.
• Maintain daily operational checklists and task tracking systems.
• Escalate delays, staffing concerns and operational problems promptly.
• Coordinate communication between management and operational teams.

Staff & Performance Monitoring

• Monitor staff attendance, rostering updates and task completion.
• Follow up with relevant managers regarding staffing shortages or performance concerns.
• Ensure employees and managers acknowledge assigned responsibilities.
• Track outstanding operational issues and corrective actions.
• Maintain clear records of instructions and follow-ups.

Reporting & Administration

• Prepare daily operational reports for business ownership.
• Collect sales figures and relevant performance data from management or approved systems.
• Track customer complaints, feedback and outstanding service issues.
• Monitor stock-related concerns, purchasing requests and supplier follow-ups.
• Maintain operational records, checklists and reporting spreadsheets.
• Prepare weekly summaries highlighting performance, unresolved issues and recommended improvements.

Compliance & Quality Monitoring

• Follow up on completion of required hygiene, cleaning and operational checklists.
• Monitor whether restaurant procedures and standards are being followed.
• Escalate potential food safety or workplace safety concerns immediately.
• Ensure identified operational issues are assigned, tracked and resolved by responsible staff.

Requirements

• Experience in operations coordination, administration or hospitality management.
• Excellent organisation, communication and follow-up skills.
• Proficiency with spreadsheets, task management systems and reporting tools.
• Ability to communicate confidently with managers and frontline staff.
• Strong written English.
• Ability to work independently and manage competing priorities.
• High attention to detail and a commitment to accountability.

Preferred

• Previous experience in restaurant or hospitality operations.
• Understanding of POS systems, inventory records and staff rosters.
• Experience preparing management and operational reports.
• Familiarity with Australian hospitality operations.

What We're Looking For

Someone who identifies what needs to be done, knows who is responsible, follows up until completion and gives management a clear picture of restaurant operations every day.