Operations Coordinator / Operations Executive

About the Role:

We are looking for a versatile and agile Business Operations Coordinator to support our core operational workflows. Rather than operating in isolated silos, this role is designed for a collaborative team player who will manage a primary portfolio of workstreams while being fully cross-trained to serve as an active backup for peer operations.

If you excel at multi-tasking, managing customer/vendor communications, handling basic HR/admin tasks, and keeping internal reporting on track, we want to hear from you.

Key Responsibilities:

1. Front Office, Sales Support & Order Management:

• Manage incoming calls and service routing, taking over the live queue when required.
• Handle incoming sales enquiries and manage CRM record creation and updates and handover to Sales and Service Team
• Execute end-to-end order processing and continue open orders seamlessly as a backup.
• Maintain customer communication regarding order status using shared registers and tracking tools.

2. Administrative, HR & Vendor Coordination:

• Handle routine HR administrative workflows and recruitment coordination (following up on scheduled actions).
• Execute employee onboarding and offboarding tasks from standard checklists.
• Coordinate vendor actions, track open items, and maintain alignment with internal partner frameworks (such as Microsoft deadlines/actions).
• Support incentive and evidence coordination by following the claim register..

3. Reporting, Billing & Follow-ups:

• KPI & Governance Reporting: Collaborate with team members to compile data and publish reports.
• Billing Support: Support billing operations (working alongside Mansi from a shared queue).
• Renewals: Conduct daytime follow-up on assigned renewal cases.

Desired Candidate Profile:

• Education: Graduate in any discipline (B.Com / B.Sc / BBA / BA preferred).
• Experience: 1 to 5 years of experience in office administration, inside sales coordination, operations support, or customer success.
• Skills Required:
  
• Working knowledge of CRM systems and MS Office/Excel.
• Excellent written and verbal communication skills.
• High adaptabilitycomfortable handling cross-functional tasks (Sales, HR admin, and Vendor coordination concurrently).
• Strong attention to detail and structured execution using checklists and registers.