Operations Coordinator II

Job Description

Purpose

The Operations Support Coordinator is responsible for ensuring the customers are well supported. He/she assists internal/external customer's request for any kind of operational support.

He/she maintains, manages documentation and records in an organized manner. Operations Support Coordinator analyzes the requests to define trends and actions to improve processes to improve the business.

The Operations Support Coordinator works closely together with the various stakeholders to ensure optimal performance of the Service Organization ensuring maximum Customer focus.

Responsibilities

Functions

Essential

• Adequately responding to customer issues,
• Actively maintain the Jira helpdesk, by prioritizing, assigning, and updating spare parts requests.
• Raise NCs, CAPAs in SmartSolve and take follow ups until closure.
• Assist in part ordering, price validation, track deliveries, prepare shipping documents.
• Raise RFQs & follow up on RFQs until closure.
• Update & manage spares tracking log for cost, transportation & other relevant information.
• Coordinate with internal stake holder and vendors for spare parts.
• Support and create spare part offer for customers & invoicing.
• Track parts consumption for various customer sites and coordinate for replacement.
• Support the parts warranty process.
• Review and update customer RMA logs.
• Log and keep records of customer queries. Maintain/manage documentation and records in an organized manner.
• Provide administrative support to customers in operational matters.
• Update Peoplesoft for spare parts information.
• Create, update, and manage various OMR service logs for training, employee certification, compliance log, contracts, installation bases, tool/calibration, etc.
• Support any administrative tasks for the service department.
• Prepare/Update self-help documents/procedures to assist employees to carry out the departmental tasks without any assistance.
• Assist Managers/Support Supervisors/ Engineers as directed by Management.
• Identify, Evaluate, and Interpret trends for detailed analysis of data.
• Assist with any other duties as and when required.
  
  

Additional

• Continuously optimize the service processes by evaluating and making recommendations for improvements as well as the development of these improvements.
• Look for process improvements within the adjacent departments and advice the teams on these.
• Undertake continuous improvement and special projects as instructed by management.
• Support other PMO related tasks for projects when needed.
• Other duties as assigned.
  
  

Qualifications

• BS/B TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering Or equivalent experience.
• Able to work in rotational shifts 425 hours (weekly) (Morning, Evening, Night & Weekends).
• Knowledge of MS-Office and computer fundamentals.
• Must be willing to Work from office as and when needed.
• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented with a focus on accuracy and precision in asset documentation and reporting.
• Knowledge of regulatory requirements and industry standards related to asset management and maritime operations.
  
  

About Us

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, material handling, aerospace, science, and renewable energy industries.

Overview

ABOUT THE TEAM

Since year 2003, Oceaneering's India Center has been an integral part of operations for Oceaneering's robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.

Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.

In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).

Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.

At Oceaneering India Center, we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.