Operations Associate

1. Job Purpose

The Associate / Senior Associate Network will be responsible for supporting the day-to-day operations of the Network Department, coordinating with internal stakeholders, maintaining accurate network-related data, and ensuring timely completion of assigned activities.

The role requires strong communication and coordination skills, a good understanding of the healthcare industry, and proficiency in Microsoft Office, particularly Microsoft Excel.

2. Key Responsibilities

• Manage and maintain healthcare provider/network-related information and databases.
• Support onboarding, empanelment, documentation, and maintenance of network providers as per organizational processes.
• Maintain accurate records and ensure timely updating of network-related data.
• Prepare, update, and analyze reports using Microsoft Excel.
• Track and monitor network-related activities, pending actions, documentation, and follow-ups.
• Coordinate with relevant departments for timely resolution of network-related issues.
• Identify discrepancies in data or documentation and take appropriate corrective action.
• Ensure adherence to established SOPs, policies, and processes.
• Contribute to process improvements and operational efficiency within the Network Department.
• Perform other responsibilities assigned by the reporting manager.

3. Educational Qualifications

Essential:

• Bachelor's degree in any relevant discipline.
• Candidates with qualifications or educational background in Healthcare industry will be preferred.

4. Experience

• Minimum 1-2 years of relevant professional experience.
• Candidates currently working at Associate or Senior Associate level will be preferred.
• Prior experience in the healthcare industry is highly desirable.
• Experience in healthcare networks, provider management, hospital coordination, insurance/TPA operations, healthcare operations, or a related function will be an advantage.

5. Required Skills

• Strong verbal and written communication skills.
• Good knowledge and understanding of the healthcare industry.
• Strong coordination and stakeholder-management skills.
• Good working knowledge of Microsoft Office, particularly: Microsoft Excel, Microsoft Word, Microsoft PowerPoint
• Strong proficiency in Excel, including data management, sorting/filtering, formulas, Pivot Tables, and preparation of MIS reports.
• Good analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently as well as effectively within a team.

6. Working Conditions

• Work Mode: Office-based
• Standard working hours as per organizational policy.
• Occasional extended working hours may be required depending on business requirements.
• The role involves regular communication and coordination with internal and external stakeholders.