Operations Associate

Location: Teynampet, Chennai

Work Mode: On-site – Workafella

Employment Type: Full-time

Shift: 7:00 PM – 4:00 AM IST

Working Days: 6 days a week

About the Role

We are looking for an Operations & Booking Coordinator to join our team in Chennai. This role will be responsible for managing day-to-day bookings, coordinating schedules, maintaining calendars, and ensuring smooth communication between customers, partners, and internal teams.

The ideal candidate should be organized, confident with communication, comfortable handling multiple tasks, and able to follow up with different stakeholders to make sure bookings and operations are completed on time.

Key Responsibilities

• Manage and update daily event and unit schedules.
• Coordinate food truck/unit bookings and confirm event details.
• Communicate with customers, event organizers, partners, and internal teams through calls and emails.
• Maintain accurate calendars, booking records, contracts, and event documentation.
• Follow up on payments, confirmations, permits, contracts, and other required documents.
• Coordinate with operations teams to ensure timely arrival and setup for events.
• Handle booking inquiries and assist with converting potential leads into confirmed bookings.
• Keep track of changes, cancellations, rescheduling, and last-minute updates.
• Prepare basic reports related to bookings, sales, and operations.
• Assist with inventory and onsite operational coordination when required.
• Support training of team members on booking procedures and operational guidelines.
• Ensure all booking information is accurate and updated across relevant systems.

Requirements

• Willingness to work night shift: 7:00 PM – 4:00 AM IST.
• Willingness to work 6 days a week from our Teynampet, Chennai office.
• Good written and spoken English communication skills.
• Comfortable making professional phone calls and handling emails.
• Basic knowledge of Microsoft Excel, Google Sheets, and calendar management.
• Strong follow-up and coordination skills.
• Good persuasion and customer-handling abilities.
• Ability to multitask and manage deadlines.
• Strong attention to detail and ability to maintain accurate records.
• Prior experience in lead generation, tele-calling, sales coordination, customer support, event management, or operations is preferred.
• Freshers with strong communication and organizational skills are welcome to apply.

What We're Looking For

Someone who is responsible, proactive, organized, and comfortable taking ownership of tasks. You should be able to communicate clearly, follow up consistently, and stay calm when handling multiple bookings or last-minute changes.

If you enjoy working in a fast-paced environment and are good at communication, coordination, and getting things done, we'd love to hear from you.