Operations Associate

About Posha

Posha is building the world's most advanced automated cooking robot — a mechatronic consumer appliance that combines precision hardware engineering with AI to cook real meals, hands-free. We're a fast-moving startup scaling from early adopters to mass market, which means every team member owns a lot and moves fast. If you like building things from scratch and want to be at the center of a hardware + software product that's genuinely changing how people cook, this is your role.

Role Overview

We're looking for a sharp, eager Operations Associate to get hands-on experience across Posha's global supply chain, logistics, and after-sales operations. You'll be based in Bengaluru but will work across time zones — coordinating with teams and vendors in the US, China, and India.

What You'll Own

Global Logistics

• Own end-to-end shipment logistics across China, India, and the US which includes dispatch, tracking, claims, customs docs.
• Source and compare carrier rates per shipment type.
• Troubleshoot delays and compliance issues fast.
• Coordinate outbound shipments for press and internal use.

Field Repairs & After-Sales

• Own repair and replacement ops end-to-end by figuring out right part, right technician, right customer, right time.
• Track every device in the filed: customers, technicians, transit, refurb, warehouse. Log returns through RMA, close loop with R&D and CX.

Vendor & Fulfillment Ops

• Manage 3PL day-to-day which involves overlooking order punching, tracking, inventory, kitting accuracy.
• Forecast and procure spares and accessories by interacting with suppliers directly. This would involve quote, negotiate, order, verify on arrival to ensure no stock-outs.
• Initiate and verify payments to vendors, 3PLs, and technicians by maintaining clean records & on-time.

Freelance Technician Network (US)

• Source, pitch, onboard, and manage freelance field technicians across the US by being the primary point of contact
• Build the repair network in the US by having overlap in the US time zone.

Process & SOPs

• Build and refine SOPs for US returns and refurbishment by figuring out patterns, building extremely strong foundations for automations by understanding how multi-cross-functional teams work.

Who You Are

• Background in business, supply chain, engineering, or anything that shows you can think and execute.
• Someone who figures things out — you don't wait to be told twice and you're not afraid to pick up the phone or send the email.
• Comfortable with numbers and spreadsheets — tracking shipments, logging inventory, and verifying payments won't faze you.
• A clear communicator — you can write a coherent email to a freight vendor and follow up when they don't respond.
• Able to commit to at least 3 hours of work daily in US time zones — this is a hard requirement of the role, not an occasional ask.
• Genuinely curious about hardware — you don't need to be an engineer, but you should want to understand how the Posha device works.
• Comfortable in a startup — things move fast, priorities shift, and there's no playbook for everything.

Nice to Have

• Any prior exposure to logistics, supply chain, or e-commerce ops — even through coursework, projects, or part-time work.
• Familiarity with international shipping or customs documentation.
• Experience coordinating with vendors or external parties in any capacity.
• Interest in consumer hardware, robotics, or physical products.
• Posha is an equal opportunity employer. We're building a diverse team and encourage applicants from all backgrounds.