REMOTEFULLTIME
Operations Associate
Cision
Remote · remote · Posted 48d ago
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Undisclosed3–8 yrsfulltimeRemote
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Section · 01
About this role
Job Summary
Key Result Areas
Distribution
Editorial
Client Relations
Quality and Administration
Competencies, Attributes, Knowledge
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission. Quality checking all orders and distributions to guarantee a high standard of service delivery. Account managing the successful completion of orders. Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy. Adhering to all departmental Standard Operating Procedures at all times. Providing a high standard of ROI reporting to add value to PRNEs products.
Key Result Areas
Distribution
- Output clients copy in timely fashion.
- Ensure accurate distribution to correct circuit at specified time.
- Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding.
Editorial
- Proofread and format press releases written by our clients for delivery to the media.
- You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
- Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
- Ensure accuracy, attribution and acceptability of clients copy.
- Ensure regulatory headline and content accuracy of clients copy
Client Relations
- Promote a client-focused culture at all times.
- Instigate initiatives and processes to build, develop and maintain excellent business relationships.
- Understand clients needs and objectives.
- Maintain an excellent knowledge of all PR Newswire products and services.
- Provide editorial advice to maximise potential pick-up of press release copy.
- Maintain and develop relations with internal clients to achieve excellent service delivery.
- Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.
Quality and Administration
- Ensure all jobs are prioritized, distributed and fulfilled correctly.
- Quickly learns the functions of the support tools and systems to process customers requests.
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system.
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
- Maintain company websites ensuring incoming service feeds are accurately mapped.
Competencies, Attributes, Knowledge
- Minimum 3 years of experience in Content Editing, proofreading, and client relationships.
- Outstanding written and verbal English communication and grammar skills
- Excellent organisation and time-management skills with a high attention to detail
- A customer-centric mindset with a passion to help and provide a good service
- An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.
- The ability to effectively communicate with internal/external stakeholders.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
English Communicationservice deliveryGeneticsdata privacyPrCorporate Communicationspress releaseContent EditingbrandwatchrazorCorporate StrategyPunctuationoperationsAdministrationEquitymarketingProof ReadingEditorial
Section · Company
About Cision
Cision
Software Product
2.5k+
employees
1867
159 years old
Chicago, Illinois
United States (USA)
About
Cision offers earned media solutions for public relations and marketing, enabling stakeholders to connect with influencers and assess media impact.
Industries
Software Product
Employee ratings
61 reviews
3.4/ 5
Culture
3.2
Career growth
2.4
Work-life
3.6
Employees rate it well for
Senior Management11Salary10Work Life Balance9Work Culture8Appraisal8
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