Operations Associate

Role Overview:

As a Operations Associate, you are the operational backbone of the CureMeAbroad experience. You make sure nothing falls through the cracks across time zones, hospitals, and clinical handoffs giving you deep exposure to international healthcare operations and a direct hand in patient outcomes.

We are looking for sharp, articulate, high-ownership people who can pick up healthcare processes fast and manage complexity with confidence.

Key Responsibilities:

• Support treatment planning, patient handoffs, and critical case escalations with international hospital partners.
• Manage end-to-end case workflows — keeping timelines on track, documentation accurate, and every stakeholder in the loop.
• Prepare and quality-check critical patient documentation, including treatment plans and financial estimates, to global compliance standards.
• Support post-treatment follow-up, including recovery tracking, outcome analysis, and patient experience improvements.
• Assist as an escalation point for complex cases, working directly with hospital leadership and internal teams to resolve high-impact issues.
• Help build and maintain SOPs, quality benchmarks, and best practices across patient operations. Keep patient records audit-ready and compliant with international healthcare standards.

Who we are Looking for:

• Exceptional written and verbal English communication skills; comfortable representing the brand to international patients.
•  2-3 years of experience in project coordination, operations management, or post-sales / account / client operations ideally in a fast-paced, multi-stakeholder environment
• Strong intellectual horsepower — quick to learn new domains, connect dots, and make sound judgment calls under ambiguity.
• Sharp attention to detail and excellent organisational skills; able to interpret dense information and explain it clearly to non-specialist stakeholders.
• High ownership mindset and comfort managing multiple moving pieces across time zones.
• Prior exposure to operations, coordination, or customer-facing roles is a plus, but not mandatory.

Why Join CureMeAbroad

• CureMeAbroad is a global medical tourism tech based discovery platform facilitating patients from high-cost markets like the US, UK, Germany, and Australia find, compare, and connect with verified hospitals and surgeons across India, Turkey, Thailand, Mexico, and Spain. 
• Be part of a fast-scaling global medical tourism brand
• High-ownership role with real learning and growth opportunities
• Work directly with the founding team on live deals, real markets, and actual growth targets