Operations Associate

Job Summary

Work mode: Work from office

Joining: Immediate

Location: Pune, Maharashtra

Timings: 7 PM to 5 AM IST - [5 Days Working]

Key Responsibilities

• Task Execution: Complete assigned tasks such as data entry, RFP answering, report generation, and process execution with a high degree of accuracy
• Support Functions: Assist Specialists and Managers with larger projects by performing specific tasks or gathering necessary information
• Process Adherence: Follow established Standard Operating Procedures (SOPs) to ensure consistency and reliability in operations
• Tool Usage: Utilize tools like CRM systems, reporting platforms (e.g., Metabase), and internal tools (e.g., Appsmith) to complete tasks efficiently
• Continuous Learning: Stay updated with new processes, tools, and best practices to improve performance and efficiency

Example Tasks

• Daily Data Entry: Input booking and revenue data into the relevant systems, ensuring accuracy and completeness. Answering RFPs, as per the sales team s instructions
• Report Generation: Generate and distribute daily, weekly, or monthly reports to the Revenue and Sales teams, ensuring they have the information they need to make informed decisions
• CRM Updates: Regularly update customer information and interactions in the CRM system, ensuring that data is current and accurate
• Routine Audits: Conduct audits of data or processes to identify and correct any discrepancies or errors
• Meeting Support: Prepare materials for meetings, such as gathering data or creating presentation slides

KPIs

• Task Accuracy: Low error rates in data entry and reporting
• Efficiency: Ability to complete tasks within set time frames
• Adaptability: Quick learning and adoption of new tools and processes
• Collaboration: Positive feedback from team members and departments on support provided
• Proactivity: Identification and reporting of potential issues or areas for improvement

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.