Operations Associate

We're Hiring - Operations Manager

Lafetch is India's freshest fashion destination, a curated marketplace for the coolest homegrown brands, delivered to customers in 60 minutes across Delhi NCR.

We move fast.

Fashion moves faster.

Behind that speed is operations that actually work, riders on the ground, orders flowing smoothly, and deliveries that reach customers when they expect them.

We're looking for someone who can own that entire engine.

The Role

• We're hiring an Operations Manager who will run the day-to-day execution of Lafetch's quick commerce deliveries.
• This role sits at the heart of our business. You'll be responsible for making sure orders move from warehouse to customer as quickly and smoothly as possible.
• You will manage delivery riders, coordinate Shiprocket shipments, track operational performance, and solve problems before customers ever notice them.
• If you like building systems, managing people on the ground, and making operations run like clockwork, this role is for you.

What You'll Be Responsible For

Quick Commerce Operations

• Manage and oversee Lafetch's 60-minute delivery operations
• Ensure orders are processed, packed, and dispatched quickly
• Monitor daily order flow and resolve operational bottlenecks

Rider Management

• Manage and coordinate delivery riders
• Plan rider allocation based on demand
• Track delivery timelines and rider productivity
• Handle rider onboarding, scheduling, and coordination

Shiprocket & Logistics

• Manage Shiprocket shipments for non-instant deliveries
• Track shipments and resolve delivery issues
• Coordinate with courier partners when required

Operational Monitoring

• Track key metrics like:
• Delivery time
• Order success rate
• Failed deliveries
• Rider utilization
• Identify inefficiencies and improve processes

Problem Solving

• Handle delivery delays, rider issues, and operational escalations
• Ensure customers receive orders as promised

What We're Looking For

• 2–4 years of operations or logistics experience
• Experience managing delivery operations, logistics, or quick commerce
• Comfortable managing riders / on-ground teams
• Familiarity with Shiprocket or similar logistics platforms
• Strong problem-solving mindset
• Highly organized and execution-focused
• Comfortable working in a fast-paced startup environment

This Role Is Perfect For Someone Who

• Likes owning operations end-to-end
• Enjoys managing people on the ground
• Can solve problems quickly
• Wants to be part of building something fast

Why Lafetch

You won't just manage operations here.

You'll help build one of India's fastest fashion delivery engines.