Operations Associate - Student Onboarding Team

Operations Associate - Student Onboarding Team

About Codingal:
Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86. Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 1M+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential.

About the role:
We are looking for an Operations Associate to join our Student Onboarding team, primarily responsible for managing the VIP student onboarding experience. VIP students are our highest-priority accounts, and this role owns their end-to-end onboarding journey from the
moment a student joins to their first successful class. You will be the single point of ownership for these families, ensuring every touchpoint is fast, personal, and flawless.

Responsibilities:
1. Own the end-to-end onboarding journey for VIP students, ensuring priority handling and a premium experience.
2. Coordinate directly with parents, teachers, and internal teams to schedule classes with minimal turnaround time.
3. Maintain and monitor average onboarding time for VIP cases, ensuring SLA adherence at all times.
4. Track onboarding progress daily and proactively escalate pending or delayed VIP cases.
5. Handle escalations and sensitive parent communication with empathy and professionalism.

Requirements:
1. Bachelor's degree.
2. 1-2 years of experience in operations, customer success, or a similar role (EdTech or service-industry experience preferred).
3. Strong written and verbal communication skills - comfortable interacting with international parents.
4. Ability to manage multiple stakeholders and work with urgency on high-priority cases.
5. Comfortable working with CRM tools, Google Sheets, and communication platforms.

Perks:
1. Free Lunch + Dinner, provided every day all 7 days of the week.
2. Employer PF contribution.
3. Medical insurance coverage with annual coverage of up to 3 Lakhs.
4. Experience in a fast paced EdTech Startup.

Shift Time: 2:00 PM to 11:00 PM
Week off: Any one day between Monday to Friday
Location: HSR Layout, Bangalore, India
Salary: Upto 5 LPA

Please note that this is an in-person role, with no remote option available.

You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.

Apply now!