Operations Associate (Sales) - Remote

Job Title: Operations Associate (Australia Region)

Location: Remote

Work Hours: 9 Rotational (Non-Negotiable); 5.5 days per week

Shift Timings: 7 AM- 4 PM, 9 AM- 6 PM, 12:00 PM – 9:00 PM

Experience Level: 0–2 Years

Compensation: Upto ₹3.6 LPA (Fixed)

About Amber (https://amberstudent.com)

Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value.

If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

Key Responsibilities:

1- Lead Conversion:

• Proactively engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.

2- Customer Interaction:

• Understand students unique requirements and provide personalized accommodation recommendations.

3- Market Expertise:

• Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.

4- Follow-Up:

• Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure.

5- Collaboration:

• Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience.

6- Data Management:

• Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.

7- Target Achievement:

• Consistently meet and exceed sales targets and performance benchmarks.

What We're Looking For:

• Exceptional verbal and written communication skills in neutral English.
• Strong active listening skills.
• Effective time management and organizational abilities.
• Proficiency in objection handling, negotiation, and closing techniques.
• Familiarity with CRM tools or similar software.
• Prior experience in telesales or a related field is a plus.
• Industry experience in real estate, hospitality, business development, or customer service is preferred.
• Graduate with at least 60% in academics is a plus

What You'll Get at Amber:

• Competitive salary with a performance-driven variable component.
• Flexible working hours with remote work opportunities.
• A dynamic, collaborative, and growth-oriented work environment.
• Career advancement opportunities in a rapidly expanding global organization.

Join Us:

Be part of a team that's revolutionizing the student accommodation industry. Your contributions will directly impact the lives of students by making their study-abroad journey smoother and stress-free.

If you're passionate about sales, customer success, and creating meaningful change, we'd love to hear from you!