Operations Assistant

Responsibilities : -

• Run the day-to-day operations of HUMANITI Academy, ensuring classrooms, equipment, materials and systems are ready and functional ahead of every session
• Coordinate student batches, schedules, sessions and attendance, and act as the main communication link between students and faculty
• Support admissions and enrolment, and maintain accurate student records, databases and operational trackers
• Keep students informed of updates and changes on time, handle routine student queries, and escalate matters that need faculty or management attention
• Identify operational problems early and resolve or escalate them, following up until tasks are closed out
• Support the Head of Operations with operational, administrative, coordination and reporting tasks, including activities beyond the Academy
• Assist with business and promotional initiatives, and provide basic support with content coordination, posting/scheduling and Academy announcements when needed (an additional responsibility, not the primary function of the role)
• Reports directly to the Head of Operations. This is an all-round execution role rather than a narrowly defined batch-coordinator position, and it offers genuine scope for growth as the Academy and HUMANITI AI expand.

Desired profile of the candidate : -

• Proactive, organised, detail-oriented and comfortable multitasking, with a strong execution mindset someone who takes initiative and follows through rather than waiting for instructions. Comfortable working independently in an environment where responsibilities may extend beyond a narrowly defined job description.
• Strong organisational and coordination skills, with a track record of following up on multiple open items. Good verbal and written communication. Able to answer basic-to-intermediate questions about AI tools from students or stakeholders.
• Preferred: previous experience in operations, administration, education/training or coordination roles; experience working directly with students or customers; familiarity with digital tools and AI-powered productivity platforms; owns or has access to a two-wheeler with a valid driving licence.
• Preferred candidate age 21-35 years. Full-time availability, Monday to Saturday, on-site in Kochi.
• Freshers or candidates with 0-2 years of experience are considered for this position. Prior experience in operation, administration, education/ training is a plus.
• Working knowledge of AI tools — comfortable using ChatGPT, Google Gemini, Claude or equivalent for everyday work
• Strong working knowledge of Excel — formulas, trackers, simple reports — or equivalent spreadsheet software
• Microsoft Office / Google Workspace, email, online forms and digital documentation
• Comfortable with both everyday and more advanced use of computers
• Training on AI tools is provided. Willingness to build deeper practical skills, such as automation, as the role develops is expected.