Operations and Sales Manager

Key Responsibilities:
Sales Operations & Planning
Drive daily, weekly & monthly sales planning
Allocate tasks & monitor execution against targets
Ensure accountability, productivity & timely delivery

CRM & Follow-Ups
Manage leads, pipeline & follow-ups using CRM (TeleCRM)
Ensure no opportunity is missed
Improve conversion through structured tracking

Training & Team Development
Identify skill gaps & conduct training sessions
Build structured learning plans for sales teams
Track training effectiveness & performance improvements

Performance Management
Track KPIs: revenue, conversion, pipeline & productivity
Conduct regular performance reviews
Share insights & forecasts with leadership

Cross-Functional Coordination
Work closely with Sales, Marketing, HR, Finance, Production & Support teams
Ensure smooth execution from lead to delivery

Process Improvement & Reporting
Build SOPs, dashboards & sales MIS
Identify bottlenecks & drive automation
Improve efficiency, conversion & revenue

What Were Looking For:
Strong CRM (TeleCRM) & Excel/Google Sheets skills
Data-driven mindset with sales analytics knowledge
Excellent coordination & follow-up skills
Strong communication & documentation abilities
Problem-solving & process improvement mindset
Ability to manage multiple priorities & deadlines