Operations Analyst

About Lokal : In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren't really using the internet meaningfully yet. We believed that if we started with local content in their own language, they'd come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online. This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising. Today, Lokal is a house of focused apps, many products, one mission: to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they've always deserved. We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning - practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking - hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting - farmer-first advisory in local languages (AgriLokal)
• Local Jobs - blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
• Social & Community - Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support - safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance - instant access to trusted Astrologers via chat and voice (AstroLokal)
• Advisory Services - early bets in legal help, financial guidance, career counselling, and more Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we've built, they don't wade through clutter; they get a straight line to what they came for. This is the story new teammates walk into: a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.We ship fast. We learn fast. We build for Bharat. We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

About the Role : We are looking for a highly analytical and execution-driven Operations Analyst to strengthen our supply operations and drive operational excellence. In this role, you will work closely with cross-functional teams to optimize processes, improve supply performance, and enable data-driven decision-making. You should be comfortable working in a fast-paced startup environment, handling large datasets, and driving operational initiatives from strategy through execution.

Key Responsibilities : Supply Operations

• Own and manage supply-side operations while ensuring healthy growth and retention metrics
• Monitor key operational KPIs and recommend actionable improvements
• Identify operational bottlenecks and implement scalable solutions to improve efficiency

Data Analysis & Reporting

• Analyze large datasets using SQL to identify trends, performance gaps, and growth opportunities
• Build dashboards, reports, and automated trackers to support business decisions
• Present operational insights and recommendations to leadership teams

Process Improvement

• Evaluate existing workflows and drive process optimization initiatives
• Standardize operational processes to improve productivity and scalability
• Lead continuous improvement projects across the operations function

Cross-functional Collaboration

• Work closely with Product, Business, Tech, and Operations teams to execute strategic initiatives
• Coordinate cross-functional projects to ensure timely execution and successful outcomes
• Translate business requirements into operational action plans

Team Management

• Lead, mentor, and support operations team members
• Drive team productivity through regular performance reviews, coaching, and process improvements
• Foster a culture of accountability and operational excellence

Requirements

• Bachelor's degree in Business,Operations, Analytics, Revenue Analytics or a related field
• 2-5 years of experience in Operations, Business Analytics, Operations Strategy, or a similar role
• Prior experience managing supply-side operations and retention initiatives
• Hands-on experience working in a startup environment (mandatory)
• Strong analytical mindset with the ability to solve complex operational challenges
• Excellent stakeholder management and cross-functional collaboration skills
• Experience leading or mentoring teams

Required Skills :

• Strong SQL skills with experience analyzing large datasets
• Advanced proficiency in Microsoft Excel or Google Sheets
• Experience building dashboards and operational reports
• Strong analytical and problem-solving abilities
• Excellent communication and presentation skills
• Experience working with Agile/Scrum methodologies
• Ability to prioritize multiple projects in a fast-paced environment

Preferred Qualifications :

• Experience with BI tools such as Metabase, Tableau, Power BI, or Looker
• Exposure to automation and workflow optimization
• Experience working with data visualization and operational reporting tools

What We're Looking For

• Data-driven decision maker with strong business acumen
• Highly organized and detail-oriented
• Comfortable taking ownership and driving initiatives independently
• Strong collaborator who thrives in cross-functional environments
• Adaptable and capable of working in a high-growth startup ecosystem