Operations Analyst

• Manage Reconciliation and Financial Reporting for Corporate Banking Operations, ensuring strong governance and control adherence.
• Ensure reconciliation and financial reporting controls are followed in line with internal policies and regulatory requirements.
• Prepare and circulate various MIS reports to stakeholders and proactively follow up for timely resolution of outstanding items.
• Ensure timelines, completeness, and accuracy across all deliverables under your remit.
• Support technology enhancements and core banking system upgrades related to products managed by the team, including:
  • Verification of system parameterization
  • Functional Specification Document (FSD) review and sign-off
  • UAT preparation (test case preparation, review, and sign-off)
  • Monitoring UAT execution
  • User training and process manual updates
  • Dress rehearsal activities
  • End-of-Day (EOD) execution
  • Live proving support
• Provide ongoing support to local and group stakeholders, ensuring timely submission of required information.
• Escalate issues appropriately to ensure effective and timely resolution.
• Engage with internal and external auditors and regulators as required.

To be successful in this role you should:

• Demonstrate strong understanding of reconciliation frameworks and financial reporting controls within a banking environment.
• Possess sound knowledge of banking processes and applications.
• Exhibit strong attention to detail with a control-focused mindset.
• Be able to manage multiple deliverables under tight timelines without compromising accuracy or compliance.
• Display strong stakeholder engagement and communication capabilities.
• Adapt effectively to high-pressure situations and heavy workloads.

Essential skills / Basic qualifications:

• Strong accounting knowledge.
• Good written and verbal communication skills.
• Sound knowledge of banking processes and banking applications.
• Working knowledge of MS Excel, Outlook, Word, and PowerPoint.

Desirable skills / Preferred qualifications:

• Graduate, preferably with a Commerce / Finance / Accounts background.
• Prior exposure to reconciliation governance and financial reporting within a banking setup.

You may be assessed on the key critical skills relevant for success in role, such as:

• Control adherence and governance discipline within reconciliation and reporting processes.
• Accuracy, completeness, and timeliness of financial reporting deliverables.
• Ability to support system enhancements and UAT execution effectively.
• Stakeholder coordination and escalation management.
• Risk awareness and compliance with policies and regulatory standards.

Job Location is Mumbai.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

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