Operations analyst (Reconciliation- UPI/ IMPS)

Role Overview:

An operations professional with 2- 3 years of experience who is detail-oriented, motivated, and keen to build expertise in banking, financial services, and digital payments. The role involves supporting day-to-day operational activities with a strong focus on accuracy, reconciliation, process adherence, and timely execution. The ideal candidate should be analytical, proactive, collaborative, and eager to learn, with the ability to take ownership of assigned responsibilities and continuously enhance operational and domain knowledge.

Roles & Responsibilities:

• Support day-to-day operational and reconciliation activities within defined timelines and SOPs.
• Develop working knowledge of UPI, IMPS, NEFT, RTGS, BBPS, Cards, and other digital payment products and their transaction lifecycle.
• Perform 2-way and 3-way reconciliation, identify mismatches, duplicates, failed/pending transactions, and support resolution of reconciliation breaks.
• Working knowledge of Excel for data validation, lookups, formulas, Pivot Tables, transaction analysis, and preparation of operational reports.
• Maintain accurate MIS, reconciliation trackers, exception reports, operational records, and documentation to ensure process traceability and audit readiness.
• Cross-check data across relevant systems, portals, and reports, identify discrepancies, and escalate exceptions to senior team members with relevant details.
• Coordinate with internal teams for issue resolution, follow-ups, and timely closure of operational activities and queries.

Participate in training and continuously build knowledge of payment operations, tools, processes, and industry practices, while identifying opportunities to improve accuracy and efficiency.