Operations Analyst Intern (Founder's Office)

About the Role

We are looking for a responsible, detail-oriented, and proactive Operations Analyst Intern to work closely with the Founder and support day-to-day business operations at Digital Domination (https://digitaldomination.io).

This generalist role combines operational analysis, administrative assistance, customer-support monitoring, email coordination, document verification, reporting, and follow-ups.

Excellent spoken and written English communication skills are mandatory. Candidates who are not comfortable communicating professionally in English should not apply.

Key Responsibilities

- Review and validate GST numbers, business details, invoices, and supporting documents.

- Verify company information using government portals and other reliable sources.

- Monitor customer-support tickets daily and follow up until issues are resolved.

- Check business emails periodically and identify messages that require urgent attention.

- Draft professional emails, responses, summaries, and internal communications in English.

- Maintain trackers for tasks, support requests, payments, documents, and follow-ups.

- Conduct online research and present clear findings to management.

- Coordinate professionally with customers, vendors, internal teams, and other stakeholders.

- Schedule meetings, maintain reminders, and track important deadlines.

- Prepare daily and weekly operational reports.

- Identify delayed tasks, unresolved issues, and operational gaps and escalate them promptly.

- Organise invoices, agreements, reports, and other digital business records.

- Assist the Founder with administrative, operational, and analytical assignments.

Mandatory Requirements

- Excellent spoken English communication skills.

- Excellent written English and professional email-writing skills.

- Ability to understand instructions and communicate updates clearly.

- Good working knowledge of Microsoft Excel or Google Sheets.

- Strong internet-research and information-verification skills.

- Excellent attention to detail and accuracy.

- Good organisational and time-management abilities.

- Ability to manage multiple responsibilities and follow up consistently.

- High integrity when handling confidential company information.

- Willingness to learn new business tools and processes.

- Available to work from office in Bhubaneswar, Odisha.

Preferred Qualifications

- Pursuing or recently completed BBA, B.Com, MBA, MCA, B.Tech, or a related degree.

- Basic understanding of GST, invoices, accounting documents, or business compliance.

- Familiarity with CRM, helpdesk, project-management, or productivity tools.

- Previous experience in operations, administration, customer support, or the Founder's Office is an advantage.

Application notes

Interested candidates should apply via LinkedIn. Please be ready with an updated resume and a 60-second English video introduction covering education, skills, and reasons for applying. Spoken and written English proficiency will be assessed. Screening will cover interest in the role, Excel/Sheets comfort, experience with GST/invoices/tickets/emails, WFO availability in Bhubaneswar, and join date.

Stipend: ₹5,000–₹9,000 per month | Duration: 3 months | Openings: 2 | Work mode: Work from Office, Bhubaneswar