Operations Analyst II
Candescent · Bengaluru · onsite · Posted 28d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions-creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth-turning every customer interaction into a moment of clarity, confidence, and connection.
- Key Areas of Responsibility:
- Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2).
- Lead application and network troubleshooting. This includes working with Network Engineering and Incident Management teams to drive issue resolution.
- Monitor dashboards, respond to application and network alerts, and manage a ticket queue.
- Manage communications via email and respond to phone calls from third-party vendors, internal teams, and financial institutions.
- Document standard operating procedures.
- Assist peer analysts with network specific issues.
- Train and mentor junior members of the team.
Basic Qualifications:- Bachelor s degree in computer science/information technology or equivalent experience
- Superior written and verbal communication skills
- Application support experience in the cloud (GCP, AWS, and/or Azure)
- Troubleshooting complex production issues (application, network, infrastructure)
- Observability tool experience (Dynatrace, SolarWinds, GCP, etc.)
Preferred Qualifications:- Experience in the Banking/FinTech Industry
- Experience with Palo Alto and/or Fortinet appliances
- Expertise in implementing and troubleshooting Network connectivity
- Experience with management and coordination of dedicated circuits
- Experience with VPNs and High-Availability network setups
- Additional Job Description
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationIncident Managementgoogle cloud platformamazon web servicesDynatraceFortinetDigital Bankingapplicant tracking systemBankingApplication SupportHuman-Centered DesignFintechcloudCommunication SkillsArchitectureMicrosoft AzureAccount Opening
About Candescent
Candescent
FinTech
1001-5000
employees
2024
2 years old
Atlanta
US
About
Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes. And were here to help you extend, differentiate and illuminate your digital-first banking experiences.
Industries
FinTech
Employee ratings
14 reviews
3.1/ 5
Culture
2.9
Career growth
2.7
Work-life
3.7
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