Operations Analyst, AU Payments Servicing

Job Summary

The role of an Operations Analyst for Payments Investigation exists to lead the resolution of complex and high-risk payment discrepancies, ensuring financial accuracy, regulatory compliance, and operational efficiency. Its scope includes overseeing investigations, mentoring junior analysts, driving process improvements, and collaborating with cross-functional teams to mitigate systemic issues.

Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours.

Role Type: Permanent. Role Location: Bengaluru. Work Schedule: Early Morning Shift (4 AM Login).

What will your day look like

As an Ops Analyst - Payments, you will be responsible for:

• Leading complex payment investigations by analyzing high-value and escalated payment discrepancies across multiple jurisdictions, ensuring timely and accurate resolution.
• Driving risk and compliance excellence by ensuring all investigations adhere to regulatory requirements, internal controls, and audit standards, thereby minimizing financial and reputational risk.
• Collaborating with key stakeholders across Operations, Compliance, banking partners, and clients to resolve critical payment issues and effectively manage escalations.
• Mentoring and supporting team members by reviewing case quality, providing guidance to junior analysts, and fostering continuous learning and knowledge sharing.
• Enhancing processes and operational efficiency by identifying recurring issues, performing root cause analysis, recommending improvements, and contributing to automation initiatives through data-driven insights and reporting.
• Identifying process gaps and opportunities for automation, operational efficiency, and continuous improvement, while supporting initiatives that enhance service delivery and overall business performance.

What will you bring

To grow and be successful in this role, you will ideally bring the following:

• A minimum of 2 years of experience in payments, transaction processing, or banking operations within the banking, fintech, or corporate treasury sector.
• Strong knowledge of payment operations and regulatory requirements, including AML, KYC, OFAC, and data privacy standards, with a demonstrated commitment to compliance and risk management.
• Proven experience in investigating payment discrepancies, resolving transaction exceptions, and managing escalations, supported by strong analytical and problem-solving skills.
• Exceptional attention to detail, with the ability to accurately review, analyze, and interpret transaction records, supporting documentation, and system-generated data.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across Operations, Finance, Compliance, and Technology teams, as well as with external partners.
• Strong technical proficiency in Microsoft Excel, payment tracking tools, case management systems, and transaction processing platforms such as SAP, Oracle, or similar applications.
• A Bachelors degree in Finance, Accounting, Economics, Business Administration, or a related field. A Masters degree or MBA with a focus on Operations, Financial Services, or Strategy will be an added advantage.

You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.