Operations Analyst, AU Payments Servicing
ANZ Banking Group · Bengaluru · onsite · Posted 65d ago
Undisclosed0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The role of an Ops Analyst for Payments Investigation Analyst exists to ensure the accuracy, integrity, and timely resolution of financial transactions by identifying and resolving discrepancies, errors, or fraud across payment systems. The scope includes analyzing payment data, liaising with internal teams and external partners, and maintaining compliance with regulatory standards.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you're building your future, while helping to build ours.
Role Type: Permanent
Role Location: Bengaluru
Work Schedule: Early Morning Shift (4 AM Login)
Responsibilities Role Location: Bengaluru
Work Schedule: Early Morning Shift (4 AM Login)
- Investigating and resolving failed, delayed, misrouted, and high-value payment transactions within agreed service levels, ensuring minimal business impact.
- Analysing payment data to identify the root causes of discrepancies, documenting findings, and implementing effective resolutions.
- Managing complex payment exceptions and escalations, while collaborating with internal teams, banks, clients, and external stakeholders to ensure timely resolution.
- Ensuring all investigations and resolutions comply with regulatory, compliance, and audit requirements, while maintaining accurate and detailed records.
- Monitoring trends in payment-related issues, conducting root cause analyses, and recommending corrective actions to improve operational performance.
- Supporting and mentoring team members by reviewing case quality, sharing knowledge, and promoting best practices across the function.
- Identifying process gaps and opportunities for automation, operational efficiency, and continuous improvement, and contributing to initiatives that enhance service delivery and performance.
- Strong knowledge of payment networks such as SWIFT, ACH, RTGS, and NEFT, along with a solid understanding of end-to-end payment flows and transaction processing.
- A good understanding of regulatory and compliance requirements, including AML, KYC, OFAC, and data privacy standards.
- Proven experience in investigating payment discrepancies, resolving exceptions, and managing escalations, supported by strong analytical and problem-solving skills.
- Excellent attention to detail, with the ability to accurately review and analyse transaction records, documentation, and system data.
- Strong communication and stakeholder management skills, with the ability to collaborate effectively across Operations, Finance, Compliance, Technology teams, and external partners.
- Proficiency in Microsoft Excel, payment tracking tools, case management systems, and transaction processing platforms such as SAP, Oracle, or similar applications.
- A Bachelor s degree in Finance, Business Administration, Accounting, Economics, or a related field.
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
SAPAutomationAuditingContinuous improvementMonitoringOracle DBoperationsFinancial Servicesanalyticalexcel
About ANZ Banking Group
ANZ Banking Group
Banking
9.0k+
employees
2007
19 years old
Bangalore / Bengaluru, Karnataka
India
₹9.5L PA avg
Avg at ANZ Banking Group
About
Providers of personal banking services such as internet banking, bank accounts, credit cards, home loans, personal loans, travel and international, investment, and insurance.
Industries
Banking
Employee ratings
10 reviews
3.8/ 5
Culture
2.7
Career growth
2.6
Work-life
4.0
Employees rate it well for
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