Operational Support Senior Analyst_GPTPMS - HIH - Evernorth

Operational Support   Senior   Analyst   –   GPTPMS  

Position   Overview  

This position   is located in   the Business Solutions Implementation team in the Systems Operations & Analytics group. The ‘Technology’ team of Business Solutions   is responsible for   supporting the bigger   Global Procurement, Third Party Management, and   Shared Services ( GPTPMS )   organization in a business analyst type of position playing a critical role in designing,   implementing   and supporting the key systems and technological roadmaps. The whole team serves as an intermediary between our GPTPMS customers and the IT administrative teams.   

This specific role on the team will focus on direct customer interactions, primarily answering user questions, doing problem solving, and investigating issues   through   resolution. The two main goals of this team are to   maintain   the day-to-day functioning of the systems, as well as develop new functionality and plans as demanded by process and project priorities.   

This individual will be part of the team responsible for building and   executing   GPTPMS strategic initiatives and will   be responsible for   coordinating with business/customers, application development, and operations teams to create a unified GPTPMS program. This person will also work with   appropriate personnel   within GPTPMS to execute key communications,   training   and other critical knowledge transfer that has   broad   impact. They will work in close partnership with our IT partners, GP&TPMS leaders, and business matrix stakeholders to ensure that we understand both opportunities to continuously improve our technology and deliver strong information sharing.  

Responsibilities  

Continuously learn and update knowledge on Ariba Source to Contract functionality and administration  

Continuously learn and update knowledge on the Icertis Contract Intelligence and Contract Lifecycle Management functionality and administration   

Continuously learn and update knowledge on the ProcessUnity risk and third-party management functionality and administration   

Monitor, investigate, and collaborate as   required   to investigate and address reported issues with the technological systems   

Provide quality and   timely   customer support for the users of the primary tools   

Identify , evaluate, and capitalize on opportunities to reduce costs and increase process speeds for sourcing and third-party management by serving as functional subject matter experts in process improvement or enhancement projects or opportunities   

Work closely with the GP&TPMS leadership to understand and deliver on prioritized activities and goals   

Collaborate with other department teams such as change management and insights and analytics to ensure effective training, process documentation, tool adoption, usage, and data/reporting strategies   

Identify   opportunities to increase the leverage of   the technological   capabilities and processes.   

Participate in the review and approval of all critical development, testing, and rollout of key technological initiatives.   

Present and speak to large groups or in training environments about technological functionality  

Qualifications  

Required Skills :  

P roven ability to learn and adapt to   new technology   and technological solutions   

Experience   learn ing   how systems work, critically evaluat ing   a process, and provid ing   potential system solutions to support the process correctly   

A bility to juggle multiple competing priorities and handle new and uncertain scenarios   

Proven inclination towards problem solving and creative solutions  

Ability to collect and analyze detail to make data driven decisions   

Experience with technology implementations and operations are a plus   

Experience providing technological support to customers is a plus   

Strong written and oral skills   along with history of teaching technological processes to users  

Bachelor’s   d egree strongly preferred ; h igh   s chool   d iploma or equivalent required  

Demonstrate skill in executive presentation, negotiation, and collaboration  

Experience,   Location & Hours of Work  

Experience , ideally 3-5 years    

Full-time position, working  40 hours  per week. Expected overlap with US hours as appropriate   

Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)   

About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.