Operational Excellence Manager

As the HR Process Excellence Lead, you will be a key contributor shaping the way we work across Reckitt's Global People Services (GPS). Operating within an HR Shared Services environment, you will serve as the crucial translation layer between functional HR stakeholders experiencing operational bottlenecks and technical execution teams. Commencing as a high-impact individual contributor, you will drive rapid iterations, pragmatic problem-solving, and localized automation to elevate service delivery

Process Optimization Automation
Map current-state operational processes, diagnose inefficiencies, and identify gaps, improvement areas, and automation opportunities.
Architect streamlined future-state workflows, support the creation of standardized automation pipelines, and translate operational requirements into high-level, business-oriented user stories for development.
Establish foundational governance and demand planning intake frameworks for an internal automation and continuous improvement pipeline.

Agile Project Management Crisis Mitigation
Act as an agile project manager to lead quick, iterative initiatives aimed at implementing automations, improving workflows, or structurally re-engineering broken processes.
Lead immediate tactical triage and "fire-fighting" for operational crises and service delivery failures.
Conduct exhaustive post-mortem investigations utilizing robust Root Cause Analysis (RCA) and structured ideation techniques to deploy error-proofing (Poka-Yoke) solutions.

Stakeholder Engagement Enablement
Work cross-functionally with HR stakeholders, OPEX, and technical teams to ensure seamless change management and adoption of automated solutions.
Continuously track and report Return on Investment (ROI) and process metrics to leadership to demonstrate the financial and operational value of continuous improvement initiatives.

Key Challenges
Managing diverse tasks and priorities in a fast-paced, dynamic HR Shared Services environment where processes are frequently altered.
Balancing the immediate demands of tactical operational "fire-fighting" with the strategic execution of broader improvement projects.
Acting as an effective translation layer between non-technical HR operations and low-code technical developers.
Driving the adoption of new, automated processes while gaining alignment and buy-in from various matrixed global teams.

What You'll Gain
Hands-on experience mapping agile process optimizations across end-to-end HR Shared Services operations.
High-visibility exposure to global leadership through continuous ROI reporting and process value generation.
Elevated capabilities in agile project management, stakeholder negotiation, and complex root cause problem-solving.

Bachelor's degree in Business Administration, HR, Engineering, Information Systems, or a related field.
Demonstrated background as an agile project manager or process optimization specialist driving rapid, iterative improvements.
Deep practical expertise in process mapping, gap analysis, and conducting Root Cause Analysis (RCA).
Technical fluency and conceptual understanding of low-code/no-code ecosystems (e.g., Excel, VBA, Macros, Power Automate, Power Apps, Power BI) to effectively author user stories for developers.
Exceptional communication skills with the ability to translate operational pain points into actionable technical requirements.
Knowledge of Lean or Six Sigma methodologies.
Nice to have: Experience managing, leading, or mentoring process improvement, quality, or automation teams.
Nice to have: Proven experience in a Global Business Services (GBS) or HR Shared Services environment.
Nice to have: Agile or Scrum project management certifications.
Nice to have: Lean Six Sigma Green or Black Belt certification