Operational Excellence Coordinator

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: CT Operational Excellence Coordinator

The CT Operational Excellence Coordinator is a transaction-focused role responsible for executing standardized order management activities within a Control Tower environment. The role ensures accurate and timely processing of sales orders, scheduled lines, outbound delivery creation, replenishment orders, returns, and proof of delivery transactions across SAP and supporting systems.

The role maintains operational continuity through disciplined process execution, accurate transaction handling, daily status updates, and structured shift handovers in accordance with approved SOPs, KPIs, and customer requirements.

Duties and Responsibilities:

Order Management and Transactional Execution
Create and manage scheduled lines in accordance with approved SOPs.
Generate outbound deliveries within established service standards.
Process replenishment, spares, and return orders within defined workflows.
Monitor order progression from sales order through completion.
Confirm proof of delivery and perform goods receipt postings in SAP.
Work accurately across SAP and support customer, transport, or reporting platforms as required by the operating model.

Operational Reporting and Handover
Support daily operational reporting and status updates.
Execute shift handovers using approved exception and activity logs.
Maintain continuity across shifts, regions, and time zones by ensuring open activities are clearly documented.
Provide accurate activity updates to support operational visibility and workflow prioritization.

Exception Support and Process Compliance
Identify, document, and escalate operational exceptions that fall outside defined SOPs or require Specialist intervention.
Support operational execution by ensuring data accuracy, task completion, and adherence to agreed process steps.
Follow approved SOPs and checklists to ensure consistent execution of standardized Control Tower processes.

Key Performance Indicators
Same-day outbound delivery generation within agreed cut-off times.
Scheduled line creation accuracy.
Order transaction processing volume and productivity.
Transaction error rate and rework rate.
Shift handover completeness and timeliness.
On-time completion of assigned activities against SLA.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Experience in supply chain, logistics, customer operations, or order management.
2. Working knowledge of SAP or an equivalent ERP system.
3. Strong attention to detail, process discipline, and organizational skills.
4. Ability to manage high transaction volumes accurately.
5. Clear written and verbal communication skills.
6. Ability to work effectively in a fast-paced operational environment, including defined shift patterns or regional coverage models where required.
7. Comfort working within structured operational routines while maintaining flexibility as priorities change.
8. Hands-on, execution-focused mindset and willingness to complete repetitive transactional activities accurately.
10. Calm and organized approach under operational pressure, particularly during peak volumes or handover periods.
11. Curiosity to learn customer processes, SAP transactions, and Control Tower ways of working.

Required Competencies:

1. Operational Accuracy: Maintains attention to detail in high-volume transaction processing.
2. Process Discipline: Follows SOPs, checklists, and customer-specific work instructions consistently.
3. Task Prioritization: Prioritizes daily operational tasks within defined service standards.
4. Clear Communication: Provides timely status updates on activities, open actions, and exceptions.
5. Handover Excellence: Executes reliable handovers across shifts, regions, and time zones.
6. Issue Recognition and Escalation: Recognizes operational issues and escalates them appropriately to Operations Specialists or programme leadership.
7. Customer Focus: Supports order accuracy, timeliness, and service continuity through disciplined execution.
8. Collaboration and Adaptability: Works effectively with Specialists, programme teams, and cross-functional stakeholders while adapting to changing priorities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.