Operation Systems Associate

Position Summary

The Operation Systems Associate - Archiving Services is responsible for end-to-end execution, validation, and governance of archive activities across multiple product lines. This role plays a critical part in ensuring high-quality archive delivery, mentoring team members, and driving process efficiency while collaborating closely with cross-functional teams and clients. This role is based in Hyderabad, India.

In addition to the S3 responsibilities, S4 introduces responsibilities around governance (periodic validation), advanced validation capability, proactive issue resolution, primary client ownership, leadership reporting, workload oversight, ticket ownership, and execution readiness.

Key Responsibilities

• Manage and execute assigned archive activities across multiple product lines.
• Oversee archive downloads, execution, and completion within defined timelines.
• Perform advanced archive validations using tools and manual checks to ensure data accuracy and integrity.
• Conduct periodic validation checks and ensure adherence to archive standards and SLAs.
• Partner with QA teams to support audits and ensure compliance with quality benchmarks.
• Identify discrepancies and proactively resolve or escalate issues.
• Serve as a primary point of contact for archive-related queries from clients and third-party vendors.
• Collaborate with cross-functional teams and clients on client requirements.
• Support issue resolution and provide technical guidance during archive execution.
• Mentor and guide contract resources and junior associates on archiving processes.
• Provide clarifications and ensure adherence to standard operating procedures.
• Assist Associate Archive Engineers in monitoring workload and task completion.
• Maintain and update archive tracking tools (Smartsheet picklists, dashboards, and tickets).
• Track daily progress and ensure timely completion of assigned deliverables.
• Maintain reports and provide status updates to stakeholders and leadership.
• Work on assigned tickets and provide timely resolutions within SLA timelines.
• Support onboarding activities related to pre and post archiving and ensure readiness for execution.

Required Qualifications

• Bachelor s degree in IT, Computer Science, Business Administration, or related field.
• 2-6 years of experience in archiving, onboarding support, or operations.

Key Skills

• archive execution
• archive validation
• Smartsheet
• MS Office
• ticketing systems
• troubleshooting
• analytical skills
• communication
• stakeholder management

Additional Expectations

• Ability to work in a fast-paced, deadline-driven environment
• Flexibility to work extended hours or shifts when required
• Adaptability to handle multiple product lines and changing priorities

Success Metrics

• Timely completion of archive deliverables within SLA
• High accuracy and quality in archive validation
• Minimal audit findings and compliance adherence
• Effective stakeholder engagement and issue resolution
• Contribution to team productivity and process improvements

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.