Operation Project Manager

As an OPM (GMVC), you will be leading a large Category Procurement team

Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximizing stakeholder satisfaction

Job Responsibilities

• Ensures a single point of accountability for the success of the Category Procurement Team
• Establish and refine delivery processes from Vendor perspective and lead the Category Procurement team globally
• Manage conflicts, drive the teams to remediate the problems and ensure the team's processes and tasks are carried out efficiently
• Lead and manage Category Procurement team to review incidents, problems, and operational issue
• Lead resource planning, onboarding, and training as per program timelines
• Create a culture of high performance within the department
• Lead performance management initiatives like identifying new KPIs and defining measurement criterion
• Responsible for ensuring financial goals and objectives are met or exceeded, as well as full compliance on all Iron Systems policies and procedures
• Assists in providing accurate, timely, and complete daily performance analyses
• Responsible to handle any escalations, internal or from customer, within the stipulated SLA as per company policy
• Review and monitor Vendor performance metrics and ensure Service Levels are always met
• Evaluate client project requirements to determine best practice sourcing solutions; escalate deviations for client approvals / decision making
• Develops deep competency knowledge of the business and supplier community to assist with sourcing recommendations
• Responsible for managing all stages of requisition activity using VMS technology, in-house portals, industry standards and company policy
• Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality result
• Provides required mandatory oversight, training, and leadership to ensure end user community and supplier partnerships reach potential
• Provides consultative support to end users to clarify job responsibilities, skills, and other requirements of specific requisitions
• Leverage recruiting experience to review and shortlist candidate submittals from suppliers to ensure the best qualified candidates are submitted for end user review and placement
• Perform analysis, which includes cost savings reporting and other quality or efficiency data, to help improve operational processes
• Understanding of pricing models and what goes into creation of bill rates, along with candidate employment status
• Provides program Standard Operating Procedures (SOP) training and updates to supplier and internal team on a regular basis to ensure understanding and compliance of VMS technology use and overall program cadences
• Vendor Service Dispatching: Will supervise team for timely onboarding of vendors for all new programs and implement sourcing skills while engaging with vendors to source the best Field Engineers
• Participate as per need in the RFI/RFP process for large and mid-size deals
• Strategize setup for Primary and Secondary Vendors per IT Asset product SKU and IT staffing & professional service SKU
• Provide standard program reporting to client end users and stakeholders, including but not limited to ad hoc report requests as required