Operation Product Support Executive

About Blitz

Blitz is a leading quick commerce and same-day delivery enabler, helping eCommerce brands deliver orders faster, more reliably, and at scale. We work with leading brands across Fashion, Beauty Personal Care, Healthcare, and other high-growth categories to build seamless delivery experiences for their customers.

Role Overview

As an Operations Product Support Executive , you will be responsible for ensuring smooth day-to-day operations by troubleshooting product and operational issues, analyzing data, collaborating with cross-functional teams, and delivering timely resolutions. This role requires a strong analytical mindset, ownership, and excellent communication skills.

Key Responsibilities

Provide end-to-end support for product and operational issues.

Investigate, troubleshoot, and resolve customer and internal support tickets. Perform Root Cause Analysis (RCA) and coordinate with Product and Engineering teams.

Monitor operational dashboards and ensure SLA adherence.

Collect customer feedback and recommend product improvements. Create and maintain SOPs, documentation, and incident reports.

Analyze data using SQL, Excel, and Google Sheets.

Identify opportunities for automation and process improvements.

Design, build, and support AI-driven automation solutions to improve operational efficiency.

Required Skills Qualifications

Education

Bachelors degree in Computer Science, IT, Computer Applications, Engineering, or a related field.

0-2 years of experience in Product Support, Technical Support, or Operations (Freshers with strong analytical skills are welcome).

Technical Skills

Strong knowledge of Microsoft Excel and Google Sheets .

Basic to intermediate SQL .

Knowledge of at least one programming language (Python, Java, JavaScript, etc.) is preferred.

Basic understanding of APIs, JSON, databases, and system troubleshooting. Core Skills

Strong analytical, logical, and problem-solving abilities.

Excellent communication skills in English and Hindi .

Presentation and documentation skills (PowerPoint/Google Slides). Leadership mindset with a strong sense of ownership.

Ability to manage multiple priorities in a fast-paced environment.

High attention to detail and willingness to learn.

Work Schedule

Work from Office

Rotational Roster (Day Night Shifts)

Must be comfortable working weekends and public holidays as per business requirements.

Why Join Blitz

Work closely with Product, Engineering, and Operations teams.

Solve real-world problems impacting thousands of deliveries every day.

Gain exposure to SQL, APIs, automation, analytics, and modern support systems.

Fast learning, ownership, and career growth in a high-impact startup environment.

Customer Obsession sql Proficiency in Excel leadership communication