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    Job · 12267247

    Marriott International logo

    Operation Manager

    Marriott International · Agra · onsite · Posted 64d ago

    Undisclosed4–9 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintece) and managing staff.

  1. Strives to continually improve guest and employee satisfaction and maximize the ficial performance of the department.
  2. Ensures that standards and procedures are being followed.
  3. Leads specific team while assisting with meeting or exceeding property goals.
  4. CANDIDATE PROFILE

    Education and Experience

    - High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR

    - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES

    Leading Operations Team

    - Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

  5. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  6. - Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  7. - Ensures that the team has the capabilities to meet expectations.
  8. - Leads by example demonstrating self-confidence, energy and enthusiasm.
  9. - Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.
  10. Managing Property Operations Function(s)

    - Follows property specific second effort and recovery plan.

  11. - Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  12. - Takes proactive approaches when dealing with employee concerns.
  13. - Extends professionalism and courtesy to employees at all times.
  14. - Communicates/updates all goals and results with employees.
  15. - Meets semiannually with staff on a one-to-one basis.
  16. - Assists/teaches the team scheduling against guest and hours/occupied room goals.
  17. - Performs hourly job functions as needed.
  18. Managing and Monitoring Activities that Affect the Guest Experience

    - Provides excellent customer service by being readily available/approachable for all guests.

  19. - Takes proactive approaches when dealing with guest concerns.
  20. - Extends professionalism and courtesy to guests at all times.
  21. - Responds timely to customer service department request.
  22. - Ensures all team members meet or exceed all hospitality requirements.
  23. Managing Profitability

    - Assists in performing required annual Quality audit with GM RD.

  24. - Ensures a viable key control program is in place.
  25. - Reviews ficial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  26. Conducting Human Resources Activities

    - Interviews and assists in making hiring decisions.

  27. - Receives hiring recommendations from team supervisors.
  28. - Ensures orientations for new team members are thorough and completed in a timely fashion.

  29. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

  30. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  31. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.



  32. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    33. Sourced from naukri

    Skills

    Customer ServiceMonitoringCost ReductionHospitalitymanagementSchedulingFinancial StatementsFront OfficeHousekeepingQuality Audit

    About Marriott International

    Marriott International logo

    Marriott International

    Hospitality

    14.9k+

    employees

    1927

    99 years old

    Bethesda, Maryland

    United States (USA)

    ₹4.6L PA avg

    Avg at Marriott International

    About

    Marriott International manages an extensive portfolio of hotels across various brands, focusing on hospitality services worldwide.

    Industries

    HospitalityTravel & Tourism / Hospitality

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.9

    Career growth

    4.5

    Work-life

    4.4

    Employees rate it well for

    Job Security42Overall Company42

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Operation Manager · waiting for your command