Operation Manager- Residential
Gointegra Facility Management · Madurai · onsite · Posted 1d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Requirements
Additional Details
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Senior Manager - Operations for managing cluster of residential apartment communities in Chennai. We are looking for a dynamic personality with result oriented attitude, an expert in Facility Management Industry who can handle operations of the Cluster. Candidate with Minimum 8 to 15 years of experience in Facility Management Services can apply.
Responsibilities
- Facility Management: Responsible for end to end operations, including recruitment, training, reporting SLA based operational reviews. Strong knowledge on MEP technical services areas preferred.
- People management: Mentoring, Training Grooming people. Ability to handle manpower in an effective way and specify tasks and effective utilization of the available resource.
- Customer handling: Handling SLA Escalation to exceed customer expectations, frequent site visit as the role is client facing.
- Leadership Skills: Supervise and coordinate all activities related to facility services, identify process improvements and delivering significant value to the customers.
- Strong Communication: Excellent writing and verbal communication skills, the ability to interact credibly with all levels in an organization, tailoring communications effectively for facility managers, clients and leadership team.
- Strong Presentation Skills: Prepare monthly operation metrics, present to leadership team. Presents accomplishments at Open House meeting / AGM meeting on behalf of company.
- Business Development: Coordinate with sales team for lead generation, revenue generation, new project survey new client acquisition.
- Project Management: Good experience in managing multiple projects, conduct regular reviews both offline/online track the closure of action items. Present the monthly score card to Management.
Requirements
- Report to Business Head - Operations.
- Ensure maximum profitability (PL) of the contract
- Should have managed at least 10+ facility managers directly
- Should be able to manage at least 10+ sites (residential, commercial)
- Review monthly MMR for each site action items closures
- Manage contract renewals
- Execute monthly random site audits
- Obtain monthly customer feedback
- Evaluate daily facility reports take corrective actions
- End to end sites management includes operation and payment
- Work with HR to conduct training programs for key staffs
- Liaoning with government bodies
- 30 to 40% travel is required within Chennai
Additional Details
- Job location: Chennai
- Industry Type: Residential Facility Management
- Role Category: Operations
- Job Type: Full time, Permanent
- Education: B.E (EEE) / B.E-Electrical
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
People managementFacility Servicescustomer feedbackauditsISO 45001Customer HandlingFacility ManagementBusiness DevelopmentIntegrated Facility ManagementCommunication SkillsoperationsLead GenerationNew Client AcquisitionMEP