Operation Manager- Healthcare
Sykes Business Services Of India · Hyderabad · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Responsible for operations delivery for the customer service process for the largest
Key KPIs include Service Levels, NPS/CSAT and Quality Assurance
People Metrics - Shrinkage and Attrition
Channel of service - Inbound Voice, Social Media, Chat & Email
Conducting Performance Reviews and Coaching for team members
Weekly client interaction
Quality and Training
Team management / Performance evaluation
Process Improvement / Compliance
Identify and drive continuous improvements and initiatives in process
Compliance ,Controlling shrinkage & Attrion ,Grooming , Revenue generation , for end to end functioning of the team
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Sykes Business Services Of India
Sykes Business Services Of India
BPO
30k+
employees
1977
49 years old
Hyderabad / Secunderabad, Telangana
US
₹3.2L PA avg
Avg at Sykes Business Services Of India
About
Industries
Employee ratings
10 reviews
Culture
3.4
Career growth
3.1
Work-life
3.1
Employees rate it well for
Find them on