Operation Manager - Gujarat

Role & responsibilities

- Manage day-to-day operations, resolving issues, and ensuring client satisfaction

- Understand client needs, build strong relationships, and drive account growth

- Oversee IFM services, ensuring quality and compliance

- Manage audits, ensuring adherence to standards and regulations

- Drive business development, identifying new opportunities and growth areas

- Manage transition processes, ensuring smooth onboarding and service delivery

- Monitor P&L, BTR, and other key metrics to drive business growth

- Lead a team to deliver exceptional service and drive results

- Identify opportunities for organic growth, process improvements, and technical upgradation

- Stay updated on industry trends, best practices, and technical advancements in IFM

Requirements:

- MBA/PGDM or equivalent in Operations/Facilities Management

- 10-20 years of experience in IFM/operations, with a proven track record

- Experience in managing audits, compliance, and client relationships

- Strong understanding of P&L, BTR, and business development

- Technical knowledge of IFM services, systems, and processes

- Excellent communication, leadership, and problem-solving skills

Preferred:

- Experience in managing large IFM contracts and client relationships

- Knowledge of industry standards and regulations

- Experience with technical aspects like BMS, HVAC, electrical, and mechanical systems