Operation Leader - Telecom | OCS/CCS|PCRF|DPI | Cloud Native |
********** · Bengaluru · onsite · Posted 1d ago
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About this role
Job Description – Operation Leader (5-8 Years Experience)( P018)
Telecom | OCS/CCS|PCRF|DPI | Cloud Native |
Role Overview
We are seeking an experienced Operations Lead with expertise in Policy and Charging Control (PCC) solutions, including OCS/CCS, PCRF, and DPI platforms. The candidate will be responsible for ensuring seamless operations, application deployment, service availability, incident management, customer support, and performance optimization of real-time charging and policy control systems.
Key Responsibilities
Manage day-to-day operations of PCC platforms, including OCS, CCS, PCRF, and DPI.
Ensure high availability and performance of real-time charging and policy systems.
Monitor network traffic, subscriber sessions, charging transactions, and policy enforcement.
Analyse charging and policy-related service issues impacting subscribers.
Support product deployments, upgrades, patches, and maintenance activities.
Perform RCA for service outages and implement preventive actions.
Coordinate with Engineering, QA, DevOps, and Customer teams.
Drive SLA compliance and customer satisfaction.
Prepare operational dashboards and service reports.
Lead customer escalations and provide technical resolutions.
Lead and manage the reporting team by allocating work, monitoring progress, and ensuring successful execution of project deliverables.
Required Skills & Experience
Telecom Knowledge
Strong understanding of PCC architecture.
Hands-on experience with:
OCS (Online Charging System)
CCS (Converged Charging System)
PCRF/PCF
DPI Platforms
Subscriber Policy Management
Protocol Knowledge
Diameter ( Gy, Gx, Sy, Rx, Ro )
HTTP/REST APIs
LDAP
Radius
Network Knowledge
3G / 4G LTE / 5G Core
EPC Architecture
Charging & Billing Concepts
Subscriber Lifecycle Management
Preferred Skills
Kubernetes
Docker
Linux Administration
MySQL/PostgreSQL
Grafana, Prometheus, Zabbix
Education
Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or related discipline.
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