Operation Excellence Manager
Ericsson · Noida · hybrid · Posted 23d ago
About a minute. You'll make an account on the way through.
About this role
About this opportunity:
Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the opportunity to enhance the productivity of our delivery workforce by providing high-quality frameworks, tools & processes enabling strategy execution. You will be responsible for developing and implementing innovative delivery models to cultivate an environment that fuels global efficiency and promotes profitable growth.
What you will do:
- Implement delivery models, frameworks, transformative ways of working to support global efficiency and profitable growth.
- Performance management including monitoring, measuring, and analysing domain performance. Continuously drive efficiencies culture, automation, continuous improvements, and excellence in service delivery
- Drive various operational reviews, Monthly Business Reviews/Governance across Business Units
- Performance analysis and benchmarking across domains, units and related industries driving best practices
- Managing ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows.
- Adhere diligently to group, legal, financial directives, and data security and privacy
- Work closely with senior stakeholders on high-impact initiatives/guidelines
The skills you bring:
- Education: Bachelors degree or higher – B.Tech/M.Tech and MBA (Preferred)
- 5+ years of professional experience in Business Operations, Strategy, Consulting, Automation, AI & Analytics across Telecom, IT and related domains
- Skills: Strong storytelling, analytical and problem-solving abilities; proficiency in Microsoft Tools
- Knowledge Sharing and Collaboration Skills.
- Data Analytics, Financial Acumen & AI/ML Concepts.
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About Ericsson
Ericsson
Telecom
22.3k+
employees
1876
150 years old
Stockholm, Sweden
Sweden
About
Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
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