Operation Command Centre - Executive

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Overview   The Helpdesk Executive serves as the primary point of contact for facility related and provide support on safety and governance during employee commute. This role involves handling employee queries through calls, emails, and ticketing systems, coordinating work orders, managing emergency situations, monitoring safety compliance, and ensuring timely escalation and resolution of issues as per established protocols.   Create and monitor work orders in facility management software and coordinate with function leads for timely closing. Track SLA adherence for facility supports tickets and escalate unresolved issues when required.   Education Graduate in any discipline. Experience 1–3 years of experience in facility helpdesk and handling safety and governance for employee transport.   Proficiency in MS Excel and ticketing platforms such as ServiceNow or Corrigo. Familiarity with GPS tracking systems and telematics dashboards and facility helpdesk tools.   Strong verbal and written communication skills. Excellent listening and problem-solving abilities. Ability to remain calm and effective in high-pressure situations.   Willingness to work in 24x7 rotational shifts, including weekends and night shifts.

Location:

On-site –Pune, MH Scheduled Weekly Hours:

48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.