Operation and Customer Service

Eligibility:

Female Candidate is preferable with their residence in Navi Mumbai/Thane

Education- Graduate in any discipline

Good communication skills with proficiency in English language and knowledge of local language will

be value added

Flexible to work at odd times & Good Interpersonal skills

Working experience of around 02 yrs in International Air-freight forwarding with knowledge of air

freight + shipping documentation + customer service. Freshers may qualify too with basic skills +

positive attitude and ready to learn new things

A Good practical knowledge of MS-Office & She must be Internet savvy

Key Responsibilities:

Shipment Coordination Manage import, export, air-freight and domestic shipments

Documentation- Prepare and verify PODs/AWBs/Checklists/ INV & PLs and other shipping docs

Liners/Transporters/Overseas and IATA agents/Vendors coordination - Liaise with airlines,

transporters, customs brokers, Pkg. suppliers and overseas agents.

Customer Service- Provide shipment updates and resolve operational issues.

Cost Control/Pricing-Verify freight rates, vendor invoices, operational expenses and profitability +

Quotation to customers

Compliance - Ensure adherence to SFS SOPs, customs regulations, dangerous goods requirements,

Airlines’ requirement and other regulatory requirement.

Reporting: Maintain MIS reports covering shipment volumes, delays and service performance.

SFS Website: www.sfspharma.com