Openinsgs for international call center fofr voice process call noor

Sagility – Customer Support Executive

Job Role: Customer Support Executive

Company: Sagility

Experience: Freshers & Experienced

Qualification: 12th Pass / Any Graduate

Location: Bangalore

Work Mode: Work From Office

Shift: Rotational shifts / Night shifts as per process

salary 30k n incnetives

call noor [phone removed]

Job Description

• Handle customer queries through voice/non-voice channels and provide accurate resolutions.
• Assist customers with healthcare-related queries, claims, billing, insurance, and policy information.
• Maintain a professional and empathetic approach while interacting with customers.
• Verify customer information and update details accurately in the system.
• Follow process guidelines, quality standards, and compliance requirements.
• Meet daily KPI, AHT, Quality and CSAT targets.
• Escalate complex issues to the appropriate team when required.
• Maintain proper documentation of customer interactions.
• Ensure excellent customer experience and timely resolution of queries.

Skills Required

• Excellent English communication skills.
• Good listening and interpersonal skills.
• Basic computer knowledge.
• Ability to work in rotational/night shifts.
• Customer-focused attitude.
• Willingness to learn healthcare/insurance processes.
• Ability to work under pressure and meet targets.

Benefits

• Competitive salary.
• Cab facility as per company/process eligibility.
• Incentives based on process performance.
• Opportunity to build a career in the healthcare/BPO industry.
• Training provided for freshers.