Openinsg for uk shifts with weekend off sal 7 ctc n incnetives

BCD Travel – Customer Support Executive

Job Role: Travel Customer Support Executive

Experience: Freshers / Experienced

Qualification: Any Graduate / 12th Pass

Location: Bangalore

Work Mode: Work From Office

Shift: Rotational shifts

salalry; 7.5 ctc and incnetives

call Kavya [phone removed]

Job Description

• Handle customer calls and assist with travel-related queries and requests.
• Support customers with flight bookings, cancellations, rescheduling, itinerary changes, and travel information.
• Assist corporate/business travelers with their travel requirements.
• Provide accurate information regarding flights, fares, schedules, and travel policies.
• Handle customer complaints professionally and provide appropriate resolutions.
• Coordinate with airlines, hotels, and other travel service providers when required.
• Maintain accurate customer and booking information in the system.
• Follow company policies, quality standards, and service-level agreements.
• Achieve process KPIs such as AHT, Quality, CSAT, and Productivity.

Skills Required

• Excellent English communication skills.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge.
• Good geographical and travel awareness.
• Ability to work in rotational shifts.
• Willingness to learn travel booking systems and processes.
• Prior experience in international voice/customer support or travel/BPO is an advantage.

For freshers: Good communication skills and a customer-service attitude are the key requirements.