Openings For Top BPO Collections process salary 6lks Hebbal location

Roles and Responsibilities

1 year of International Banking voice Experience is mandatory

• \Duties and Responsibilities:
• • Resolve customer questions, complaints, and inquiries.
• • Document within designated systems the detailed notes of all customer
• interactions and/or account transactions.
• • Ensured customer contact information is contained within designated platforms
• by adding, deleting, and changing data as required.
• • As necessary, educate the customer or their designated representative on the
• terms of the loan agreement.
• • Meet minimum individual and departmental goals and service level benchmarks.
• • Adhere to all company policies and procedures.
• • Execute duties in accordance with all State and Federal laws inclusive of Fair
• Debt Collection Practices Act.
• • Complete all designated GreenSky required actions, benefits selection,
• compliance training, etc.
• Required Competencies:
• • Strong verbal and written communications skills
• • Displayed sense of ownership
• The primary responsibilities of a collections representative would be:
• • Manage large amounts of incoming and outgoing calls
• • Ability to understand the customer financial situation through FFQs, probing and providing assistance and plans to collect
• the dues.
• • Should have a clear understanding of delinquency levels and buckets.
• • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of
• complaints.
• • Identify and assess customers needs to achieve satisfaction
• • Build sustainable relationships and trust with customer accounts through open and interactive communication
• • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as
• actions taken. Process orders, forms and applications.
• • Follow up to ensure that appropriate actions were taken on customers' requests.
• • Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Competencies and Skills Required
• Customer Service Executive