Openings For Quality Analyst - Immediate joiners (only preferred)

Greetings From Hexaware technologies!!

We have openings for Quality Analyst - international Process

Must have exp from Voice background and inbound process (telecom or telecalling exp are considered)

(Non voice , sales, banking, KYC ,healthcare background exp will not be considered)

Role & responsibilities

• 2+ years on papers experience as Quality Analyst is required.
• English & Tamil language proficiency is mandatory.
• Strong knowledge in 7Qc Tools, Call audits, call Monitoring, Call calibration, Feedback & coaching ( sandwich method)
• Experience into BPO industry & experience with 7QC is mandatory.
• Expertise into international process or Domestic Process is mandatory(medical billing & healthcare domain not considered)
• Experience into Telecom industry is preferable.
• Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
• Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
• Coordinate for calibration sessions and adherence towards enhancing calibrated process.

Shifts: Rotational Shifts (night shift ) / Rotational Week offs

Location - Chennai

Language - Tamil (Mandatory)

Notice period: Immediate Joiner to 30 days preferred.

Interested candidates please share updated CV to:

Email: [email removed]

Contact Number : [phone removed]