IH
Openings For Accenture,Infosys
Ignites Human Capital · Bengaluru · onsite · Posted 63d ago
Not disclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities
- Handle customer calls to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
- Freshers And Any experience is FINE
Sourced from foundit
Skills
crmProblem-solving abilitiesEnglish language proficiencyCommunication Skillsexcel