Openings _Assistant Manager_Training _BPO _ Inbound customer service

Job Description :

Role : Assistant Manager - Training

Process :(voice/email/chat)

Industry : BPO

Location: Coimbatore

**Apply only if you have experience as a Assistant Manager on papers

• Minimum 1+ year of documented experience as an Assistant Manager is mandatory.
• Strong experience in an Inbound Customer Service environment is required. Experience in the E-commerce industry/process will be an added advantage.
• Manage and oversee training delivery for Inbound Customer Service teams, including new-hire training, refresher sessions, and continuous learning programs.
• Monitor training effectiveness and batch performance through assessments, certification scores, nesting performance, quality scores, and customer service metrics.
• Lead, coach, and mentor Trainers, ensuring training content and delivery standards are aligned with process and business requirements.
• Conduct Training Need Analysis (TNA), identify performance and knowledge gaps, and implement targeted training interventions to improve CSAT, Quality, FCR, AHT, and overall customer experience.

Shifts: Rotational Shifts / Rotational Week offs

Notice period: Immediate Joiner to 15 days preferred.

Interested candidates please share updated CV to:

Email: [email removed];

Contact: [phone removed]