Openings -Assistant Manager-Operations BPO - Inbound customer service

Job Description :

Role : Assistant Manager - Operations

Process :(voice/email/chat)

Industry : BPO

Location: Coimbatore

**Apply only if you have experience as a Assistant Manager on papers in Inbound Customer Service process (Voice/email/chat) !!!

Roles & responsibilities :

• Minimum 1+ year of documented experience as an Assistant Manager is mandatory.
• Strong experience in an Inbound Customer Service environment is required.
• Hands-on experience in inbound call centre operations and management.
• Strong team management and people management skills.
• Ability to drive team performance, productivity, quality, and customer service metrics.
• Strong communication and stakeholder management skills.
• Manage day-to-day inbound customer service operations, ensuring smooth service delivery and adherence to defined SLAs and KPIs.
• Monitor and drive key performance metrics such as CSAT, AHT, FCR, Quality, Productivity, and Service Levels.