Opening with Teams CSA
Sonata Software · Hyderabad · hybrid · Posted 63d ago
Undisclosed7–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
- BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
- Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
- Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
- Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
- Advanced analytical, problem-solving, and decision-making skills.
- Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
- Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
- Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
- Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
- Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
- Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
- Experience with Microsoft Teams administration, including user management, policies, and compliance.
- Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services
- Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations.
- Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
- Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
- Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
- Ability to work independently and as part of a collaborative team.
- Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
- Strong knowledge of voice and network protocols, standards, and best practices.
- Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
- Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
Sourced from naukri
Skills
Load BalancingDNSoptimizationFirewallMicrosoft AzureIntegration
About Sonata Software
Sonata Software
IT Services & Consulting
6.4k+
employees
1986
40 years old
Bangalore/Bengaluru, Karnataka
India
About
Sonata Software Limited is a leading Modernization engineering company, headquartered in Bangalore.
Industries
IT Services & Consulting
Employee ratings
1,480 reviews
3.4/ 5
Culture
3.3
Career growth
2.8
Work-life
3.6
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