Opening with Tcs For ITSM Position || Noida Location || 4 To 6 years

Dear Candidate,

Greetings from TATA Consultancy Services.

Thank you for expressing your interest in exploring a career possibility with the TCS Family.

We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person.

At this interview you will have a technical discussion followed by a management & HR round*. Feel free to ask any questions you may have about our hiring process, the position, or our company.

TCS is hiring for ITSM Position.

Noida Location.

Experience Range : 4 years to 6 years. 

Please find the below JD

• Manage and govern ITIL processes including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
• Ensure adherence to ITSM policies, procedures, and governance standards.
• Drive Service Improvement Plans (SIPs) based on operational metrics and business requirements.
• Monitor and report on KPIs, SLAs, OLAs, and service performance metrics.
• Coordinate Major Incident Management activities and facilitate post-incident reviews.
• Conduct Change Advisory Board (CAB) meetings and oversee change implementation processes.
• Perform root cause analysis for recurring incidents and service disruptions.
• Maintain and optimize ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or Ivanti.
• Develop and maintain process documentation, knowledge articles, and training materials.
• Partner with technical teams, vendors, and stakeholders to improve service quality and customer satisfaction.
• Support audits, compliance reviews, and governance activities.

Required Skills

• Strong understanding of ITIL v3/v4 framework.
• Hands-on experience with ITSM platforms (ServiceNow preferred).
• Experience in Incident, Problem, Change, and Request Management.
• Knowledge of SLA management and service reporting.
• Strong analytical and process improvement skills.
• Experience with KPI dashboards and operational reporting.
• Excellent stakeholder management and communication skills.
• Ability to drive cross-functional collaboration and process compliance.

Preferred Skills

• Experience in Major Incident Management.
• Knowledge of CMDB, Asset Management, and Service Catalog Management.
• Understanding of DevOps, Agile, and IT Operations processes.
• Experience in automation and workflow optimization.
• Familiarity with cloud environments (Azure, AWS, Microsoft 365).

• ITIL 4 Foundation / Managing Professional
• ServiceNow CSA/CIS
• COBIT Foundation
• Lean Six Sigma (Preferred)

Note : EX-TCS Employees are not eligible. 

Interested Candidate Please share the below Details:

1. Total Exp :

2. Relevant Exp:

3. Contact No. :

4. Current CTC :

5. Expected CTC:

6. Current Location :

7.  Agree with work Location :

8. Notice period :

9. Current Company :

10. Highest Qualification :       (Regular/Part Time): 

11. Any Gap :

12. Duration of Gap:

13. Have you Earlier worked with TCS(Yes /No) :

Thanks & Regards,

Tripti Dhyani

Human Resources Talent Acquisition Group

Mail to:  tripti.dhyani@tcs.com