Opening For Warranty Engineers(Japanese Communication)-FUSO
Mitsubishi Fuso Truck and Bus Corporation (MFTBC) · Chennai · hybrid · Posted 58d ago
About a minute. You'll make an account on the way through.
About this role
Job Role ; Warranty Engineers , Japan market
No of positions ; 2 nos
Educational Qualification ; Diploma in Mechanical engg / Automobile engineering,
Engg graduate in Mech/Automobiles with min JLPT N2 level passed
Work Experience ; 2-3 for Engg graduate , 3-5 years for DME/DAE/DEE with reputed
CAR / COMMERCIAL VEHICLES customer services familiar with Vehicle maintenance, warranty services
and Product issues investigations/ diagnostics
Responsibilities :
We are seeking a highly motivated Warranty Claim Processor to support the Japanese commercial vehicle markets.
The role involves end-to-end warranty claims evaluation,Parts inspection and claims as per set warranty policy and guidelines. The candidate will work closely with Japanese service centres,technical teams,quality departments, and global warranty operations to ensure accurate and timely warranty claim assessment in compliance with OEM policies.
The ideal candidate should possess strong Japanese communication skills (JLPT N2 or above), an engineering
background in Mechanical or Automobile Engineering, and sound technical knowledge of commercial
vehicle systems.
- Review, assess, and adjudicate warranty claims submitted by service centres from Japan markets.
- Verify warranty eligibility, repair procedures, labor operations, and parts replacement details.
- Analyze technical repair reports, diagnostic information, and dealer documentation.
- Ensure claims comply with OEM warranty policies and guidelines.
- Identify claim discrepancies and communicate corrective actions to dealers.
- Support root cause analysis (RCA) for recurring failures and warranty trends
- Collaborate with Quality, Engineering, Service, and Aftersales teams for claim resolution.
- Monitor warranty cost, claim approval rates, and turnaround time.
- Maintain accurate warranty records and documentation for audit purposes.
- Provide Japanese language support during meetings, emails, and technical discussions.
- Assist in developing warranty process improvements and standardization initiatives.
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