Opening For US Healthcare Medical Billing Associate Manager

HCLTech Hiring for US Healthcare Medical Billing Associate Manager _ Chennai

Location : Chennai

Shift - US Shift

Designation - Associate Manager

Experience: 8 to 13 Years

RESPONSIBILITIES:

• Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
• Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
• Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.
• Ensure proper integration with operations for effective execution of end-to-end processes.
• Maintain quality and efficiency measures within the team in accordance with service level agreements.
• Provide coaching and feedback to direct reports to ensure satisfactory performance levels.
• Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.
• Identify and recommend operational and technological tools to improve efficiency.
• Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.
• Establish and maintain effective work procedures.
• Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.
• Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.
• Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.
• Review and ensure processes comply with internal policies and external regulations.
• Address escalated issues regarding performance and quality.
• Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters.
• Interface and coordinate with various stakeholders.

SKILLS AND COMPETENCIES

• Exceptional leadership skills, including the ability to manage through a shared vision and path to success
• Ability to create, communicate and manage SLA metrics that support operational targets
• Excellent problem solving skills and ability to use good judgment to make decisions
• Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
• Exceptional verbal and written communication skills
• Exceptional customer service abilities to handle difficult customers
• Proficiency in Microsoft Office suite
• Work effectively in a team environment
• Strong time management and organizational skills

FORMAL EDUCATION AND EXPERIENCE

• Graduation in any stream
• Healthcare AR calling experience preferred.

Note:

• Looking for candidate with an immediate to 45-day notice period.
• Candidates must have complete set of relieving/Experience letters from all previous employers