Opening For Team Lead - Domestic - Chennai

Role: Team Lead Operations

Industry: BPO Process: Inbound customer service

Notice Period: Only Immediate joiners

5 days working with 24/7 rotational shift.

• Overall Minimum 2-8 years of experience out of which as a Team Lead for Domestic Voice Process should be at least 1.5 years on paper.
• E-Commerce Domain Experience - Added advantage.
• Good communication and Strong Team Handling skills.
• KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
• Graduation - Mandate
• Should have prior experience of handling Voice Process.
• Responsible for meeting the SLA targets
• Excellent real time management skills
• Ensure schedule adherence and create an encouraging team environment.

Interested candidates please share updated CV to; Email: [email removed] ; Contact: [phone removed]